Using the Order Status Link

Log in to ipage®

Hover over the Orders tab at the top of ipage, and then click Order Status

You will be taken to the Order Status Easy Clicks menu.  

Use any of the hyperlinks in the main body of the page to search for information related to your orders.

You will see the following link options:

• All Open Items
• Open Purchase Order Summary
• Backordered Items
• Recently Shipped Orders
• Recently Shipped by PO
• Unacceptable Returns
• ipage Order History
• Hard -To-Find Books Order Status

You will notice that this page defaults to Open Purchase Order Summary.

Information Available at each Link

Open Purchase Order Summary – This area will show you all orders that have open items. This gives Total Units Open, Units in Process, and Units Backorders. This allows you to quickly check aging orders that still have items waiting to fill from backorders, as well as showing you if recent orders included items that went on backorder.

All Open Items – This area will itemize all open items by EAN/Product Code. This list will begin being sorted by Date Ordered. You may sort this list by an Underlined column heading. Sorting by the EAN/Product Code my help you determine if you have the same title on backorder under more than one PO. See Checking on Open Items 

Backordered Items – This area will show all active backordered items. This will be sorted by Date Ordered. You may sort this list by any Underlined column heading. This area is also used to cancel backorders. See Cancelling Backorder and Committed Backorders via ipage.

Recently Shipped Orders – This area list recently shipped orders by Order Entry Number. This list will be in order by Date Shipped. You can request a Packslip from this screen and obtain Tracking Number. See Tracking Orders and Request a Packslip.

Recently Shipped by PO - This area list recently shipped orders by Purchase Order Number. If an order was fulfilled with more than one shipment, all the shipments will be shown under the order with the Ship Date and associated Order Entry Number. You can request a Packslip from this screen and obtain Tracking Number. See Tracking Orders and Request a Packslip

Unacceptable Returns – Returns that have been denied and shipped back will display here. When you click this link, any unacceptable returns you may have will display on the page along with the date the return was shipped back, an order entry number (This is not your original OE/Order Entry number), the number of cartons, and a shipping tracking number (if available). The Primary Administrator for the account can see unacceptable returns across all accessible ship-to account numbers by clicking the View All Ship-to Accounts button.

ipage Order History – This area lists all confirmations for order placed via ipage or manually through Ingram Customer Care. For more information. See Obtaining Order Confirmations in ipage.

Hard -To-Find Books Order Status – This link shows orders placed through our partner Alibris. Alibris is our Hard-To- Find Books dealer. 

Order Status Search

In the upper right-hand corner of this menu, you will find the Order Status Search.  

 

This link allows you to target a search by these specific criteria:

• Product Code - ISBN, EAN, or Item number.
• Control Number – This appears on your Invoice. This will be on the Purchase Order information line as shown here.

• Invoice Number
• Order Entry Number
• Order Method – The order method selected when placing the order.
• PO Number
• Warehouse Code – The code for the Distribution Center where the order was sourced.

You may also use this link to search by a particular status (i.e., Committed, In Process, Backordered, etc)

Make your selections, then click Submit to execute your search.

For further assistance, you may watch this short video. 

Checking Order Status